General Ordering Information

ORDERING INFORMATION:

All items are 100% guaranteed!
If for some reason you are not happy with your order you can return it for replacement within 5 days of receipt of your order. * See our Return Policy for details.
To order, place your order via our online shopping cart, or call us at 808-987-0920.
Order via our Online Shopping Cart - Put any item into your shopping cart. You can check anytime what is in your shopping cart, change an item, or remove an item by clicking on the "shopping cart icon. When you are ready to checkout you will enter your shipping information, along with any special instructions, and the program will go next to our "secure server" so you can enter you credit card information.

"SSL" must be enabled in order to load the "secure" server page for entering credit card details. If you are having trouble entering your credit card information, please call us at 808-987-0920.

If for some reason you leave our site, or get logged off, your personal shopping cart will conveniently remember for up to two hours what you had in it last, and start from where you left of.
MADE A MISTAKE? If you feel that you did something wrong, or you are not sure that your order was completed correctly, don't worry... just email us, or call us at 808-987-0920, and we will check on it right away. We are small enough of a business that we can give you the personal customer service that you deserve.
To order by mail use our shopping cart the same way. When ready to check out you will select the option "order by mail" instead of credit card, and the program will display an order form with all your items on it that you can just print out, and then send it along with your payment (check or money order) to :

Volcano Gallery / Aloha Candy Co.
Attn: Order Department
P.O. Box 699
Volcano, Hawaii 96785
We except Visa / MC / American Express, or check-payment via mail.
Every order is generally confirmed within 24 -48 hours via a personal phone call or email.
If you don't want to be called ( if for example the item you purchase is a gift for someone in your household and you don't want to risk giving the surprise away), please indicate in the comment section of your order "do not call - surprise".
Generally we ship within 24-48 hours of your order, unless the item you purchased is "made to order" or not in stock. We will inform you of your estimated shipping date when your order is received.
Regular shipping is via US Postal Service Priority Mail, unless indicated or requested otherwise.
Shipping & Handling Charges are always kept to a minimum:
We charge shipping and handling generally at cost, and the actual shipping charge is based on weight. We will confirm shipping charges with you before shipment if it is substantially higher than flat rate shipping..

RETURN POLICY

RETURN POLICY:
Call 808-987-0920 for a return authorization #.
Items to be returned have to be returned within 5 days from date of receipt ( date of receipt is Postal Service delivery date ).
Volcano Gallery General Merchandise:
We will refund your money less shipping within 48 hours of receipt of the item sent back to us, as long as the item / packaging is returned undamaged and in resalable condition.
Aloha Candy Company:
We will replace the item within 48 hours of receipt of the item sent back to us, as long as the unused portion sent back is at least 75% of original item shipped.

* Exception: Custom "made to order" items are non-returnable.

Not sure about something? EMAIL US