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SHIPPING CHARGES :
We generally
charge shipping at actual cost, and we do not charge a separate handling fee.
Shipping can vary
from estimated shipping cost list below due to actual weight.
Heavy or oversize
items may cost more to ship.
If the shipping charges vary greatly from the
estimated shipping charges below,
we will inform you via email prior to shipping for your approval.
|
|
Amount of Order |
Estimated
Shipping
$
Charge |
| Up to $19.00 |
5.99 |
|
19.01 - 39.00 |
6.99 |
|
39.01 - 59.00 |
7.99 |
|
59.01 - 79.00 |
9.99 |
|
79.01 - 99.00 |
11.99 |
|
99.01 - 119.00 |
13.99 |
|
119.01 - 139.00 |
14.99 |
|
Over 139.00 |
16.00+ |
| |
|
Flowers (FedEx/UPS)
* unless shipping is included |
20.00 |
| **
heavy flower boxes may be more |
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ORDERING
INFORMATION:
-
All items are
100% guaranteed!
If for some reason you are not
happy with your order you can return it for a refund
* See our
Return
Policy
for details.
-
To
order, place your order via our online shopping
cart, or call us toll-free at
800-908-9764, or or fax us at
808-985-7501.
-
Order via our Online Shopping
Cart
-
Put any item into
your shopping cart. You can check anytime what is in your
shopping cart, change an item, or remove an item by clicking on the
"shopping cart icon. When you are
ready to checkout you will enter your shipping information, along with
any special instructions, and the program will go next to
our "secure server" so you can enter you
credit card information.
"SSL" must be enabled in order to load the
"secure" server page for entering credit card details. If you
are having trouble entering your credit card information, please call us
at 800-908-9764.
If for some reason you leave our site, or get logged off, your
personal shopping cart will conveniently remember for up to two hours
what you had in it last, and start from where you left of.
-
MADE
A MISTAKE?
If you feel that you did something wrong, or you are not sure that
your order was completed correctly, don't worry... just
email
us, or call us at 800-908-9764, and we will check on it right
away. We are small enough of a business that we can give you the
personal customer service that you deserve.
-
To order by
mail use our shopping cart the same way. When ready to check
out you will select the option "order by mail" instead of
credit card, and the program will display an order form with all your
items on it that you can just print out, and then send it along with your payment (check or money order) to :
Volcano Gallery
Attn: Order Department P.O. Box 699 Volcano, Hawaii 96785
-
We
except
Visa / MC / Carte Blanche / Diners Club / JCB / M.O. / Check
-
Every order is
generally confirmed within 24 -48 hours via a personal phone
call or email. If you don't want to be called.
-
Generally we ship within 24-48 hours of your order,
unless the item you purchased is "made to order" or
not in stock. We will
inform you of your estimated shipping date when your order is
received.
-
Regular shipping is via First Class Postal Mail
unless requested otherwise.
-
Shipping & Handling
Charges are always kept to a minimum: We charge shipping and handling generally at cost, and the actual
shipping charge is based on weight. We will
confirm shipping charges with you before shipment.
RETURN
POLICY
-
RETURN POLICY: Call
800-908-9764 for a return authorization #. Items to be returned have to be returned within 5 days from date of
receipt ( date of receipt is Postal Service delivery date ). We will refund your money less shipping
within 48 hours of receipt of the item sent back to us, as long
as the item / packaging is returned undamaged and in resalable
condition.
* Exception:
Custom "made to order" items are non-returnable.
Not sure about
something? EMAIL
US
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