SHIPPING CHARGES :
We generally charge shipping at actual cost, and we do not charge a separate handling fee.
Shipping can vary from estimated shipping cost list below due to actual weight.
Heavy or oversize items may cost more to ship.
If the shipping charges vary greatly from the estimated shipping charges below,
we will inform you via email prior to shipping for your approval.
Amount of Order Estimated Shipping
$ ChargeUp to $19.00 5.99 19.01 - 39.00 6.99 39.01 - 59.00 7.99 59.01 - 79.00 9.99 79.01 - 99.00 11.99 99.01 - 119.00 13.99 119.01 - 139.00 14.99 Over 139.00 16.00+ Flowers (FedEx/UPS)
* unless shipping is included20.00 ** heavy flower boxes may be more
ORDERING INFORMATION:
All items are 100% guaranteed!
If for some reason you are not happy with your order you can return it for a refund
* See our Return Policy for details.
To order, place your order via our online shopping cart, or call us toll-free at
800-908-9764, or or fax us at 808-985-7501.
Order via our Online Shopping Cart - Put any item into your shopping cart. You can check anytime what is in your shopping cart, change an item, or remove an item by clicking on the "shopping cart icon. When you are ready to checkout you will enter your shipping information, along with any special instructions, and the program will go next to our "secure server" so you can enter you credit card information.
"SSL" must be enabled in order to load the "secure" server page for entering credit card details. If you are having trouble entering your credit card information, please call us at 800-908-9764.
If for some reason you leave our site, or get logged off, your personal shopping cart will conveniently remember for up to two hours what you had in it last, and start from where you left of.
MADE A MISTAKE? If you feel that you did something wrong, or you are not sure that your order was completed correctly, don't worry... just email us, or call us at 800-908-9764, and we will check on it right away. We are small enough of a business that we can give you the personal customer service that you deserve.
To order by mail use our shopping cart the same way. When ready to check out you will select the option "order by mail" instead of credit card, and the program will display an order form with all your items on it that you can just print out, and then send it along with your payment (check or money order) to :
Volcano Gallery
Attn: Order Department
P.O. Box 699
Volcano, Hawaii 96785We except Visa / MC / Carte Blanche / Diners Club / JCB / M.O. / Check
Every order is generally confirmed within 24 -48 hours via a personal phone call or email. If you don't want to be called.
Generally we ship within 24-48 hours of your order, unless the item you purchased is "made to order" or not in stock. We will inform you of your estimated shipping date when your order is received.
Regular shipping is via First Class Postal Mail unless requested otherwise.
Shipping & Handling Charges are always kept to a minimum:
We charge shipping and handling generally at cost, and the actual shipping charge is based on weight. We will confirm shipping charges with you before shipment.
RETURN POLICY
RETURN POLICY:
Call 800-908-9764 for a return authorization #. Items to be returned have to be returned within 5 days from date of receipt ( date of receipt is Postal Service delivery date ). We will refund your money less shipping within 48 hours of receipt of the item sent back to us, as long as the item / packaging is returned undamaged and in resalable condition.
* Exception: Custom "made to order" items are non-returnable.
Not sure about something?
EMAIL US